LCSN Express KoreaRequest a Box

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Privacy Policy

Effective 6 October 2026 · Version privacy-2026-10-06

LCSN KOREA Co., Ltd. (“LCSN”, “we”) ships household boxes from Korea to the Philippines. This policy explains what personal information we process, why, how long we keep it and what rights you have, under the Korean Personal Information Protection Act.

On this page

1. Information we process

When you order empty boxes

Your name, mobile number, email address (optional), delivery postal code and address, and the box types and quantities.

When you request a pickup

  • Your name, mobile number, email address (optional), pickup address and any access notes.
  • For each box: the box code, box type, the recipient’s name, mobile number, Philippine region and address, the packing list and whether you chose insurance.
  • Your preferred pickup dates and payment method.

When you pay, and when we collect

  • The amount and transfer reference we see when we match your payment. For a refund, the details needed to return the money to the account that paid.
  • Photos of the boxes that our driver takes as proof of pickup, and the driver’s location when arriving, used only to confirm the visit.

When you use “Track a box”, and automatically

  • The box code or tracking number you enter. The mobile number you enter to find a pickup is only compared with the stored number and is not kept.
  • Cookies that keep your pickup or order page open (section 7), and your IP address, which we keep only as a one-way coded value for up to 24 hours to limit repeated requests.
  • Technical server logs for security and troubleshooting.

We do not ask for ID documents or card details, and we use no advertising or analytics trackers. The recipient’s details come from you; please tell the recipient that you share them with us for delivery.

2. Why we use it

We use this information to deliver empty boxes and confirm payments; schedule pickups, plan routes, and collect, ship and deliver your boxes; prepare customs documents and invoices; show the status of your order and shipment; contact you by text message or phone; handle refunds, claims, complaints and disputes; keep the service secure; and meet our legal obligations. We process it because it is necessary to provide the service you asked for and to comply with the law (Personal Information Protection Act, Article 15(1)).

3. How long we keep it

  • Contracts and withdrawal of orders: 5 years.
  • Payments, deliveries and other transaction records: 5 years.
  • Complaints and dispute handling: 3 years.
  • Pickup proof photos: 30 days after pickup, longer only while a claim or dispute about that box is open.
  • Other personal information: deleted without delay once its purpose is achieved, unless a law requires us to keep it longer.

These periods follow the Act on Consumer Protection in Electronic Commerce. We delete electronic records so they cannot be restored and shred paper copies. Data kept for long-term business analysis is first stripped of personal information.

4. Sharing with our delivery partner in the Philippines

To clear customs and deliver your boxes, we transfer some information to our partner in the Philippines. This transfer is necessary to deliver your shipment (Personal Information Protection Act, Article 28-8(1)(3)).

Recipient
LCSN Express Movers Inc., Philippines (LCSN Express Movers Inc. (Philippines))
Information
The recipient’s name, mobile number and address; the packing list; the box code and type; and your name and mobile number for customs documents
When and how
After we collect the boxes, as an encrypted Excel file sent by email
Purpose
Customs clearance, final delivery and delivery updates
Retention
Only as long as needed for customs clearance, delivery and customer inquiries, then deleted
If you refuse
We cannot ship the boxes

We do not sell your information or share it with anyone else, except when the law requires it.

5. Service providers

  • Amazon Web Services, Inc. hosts and stores the service data in the Seoul region (Korea), encrypted.
  • TMAP (SK open API) finds your pickup address on the map and calculates driving times between stops. It receives the pickup street address without the unit number, and map coordinates. It never receives names or phone numbers.

6. Your rights

You can ask us to show, correct, delete or stop processing the personal information we hold about you. Contact the privacy officer (section 10); a representative may ask for you with a written authorization. We reply within 10 days. Where a law requires us to keep a record (section 3), we tell you so.

7. Cookies

__Host-prs-pickup
Keeps your pickup request page open, until your pickup link expires (up to 30 days)
__Host-prs-empty-box
Keeps your empty-box order page open, for 7 days
__Host-prs-empty-box-op-…
Protects an order while it is being submitted, for 30 minutes

We use no advertising or analytics cookies. If you block cookies, your pickup and order pages cannot stay open.

8. Children

A child under 14 may use the service only with the consent of a parent or legal guardian.

9. How we protect your information

  • Names, phone numbers, email addresses and addresses are encrypted in our database, and connections use HTTPS.
  • Only authorized staff who sign in can see customer details, and revealing a customer’s phone number for contact is recorded.
  • Pickup and order pages open only with a private link or code, and pickup photos are stored encrypted.

10. Privacy officer

Name
ABANTO JEREMIAH, Operations Manager

11. Getting help

  • Personal Information Dispute Mediation Committee: 1833-6972, www.kopico.go.kr
  • Personal Information Infringement Report Center (KISA): 118, privacy.kisa.or.kr
  • Supreme Prosecutors’ Office cyber investigation: 1301, www.spo.go.kr
  • Korean National Police Agency cyber bureau: 182, ecrm.police.go.kr

12. Changes to this policy

We post changes on this page at least 7 days before they take effect, or 30 days before for changes that reduce your rights. The English version of this policy applies; any translation is for reference only.