1. The service
LCSN KOREA Co., Ltd. (“LCSN”, “we”) delivers LCSN boxes to you in Korea, collects the packed boxes from your address, and ships them to your recipient in the Philippines. Our partner in the Philippines, LCSN Express Movers Inc., handles customs clearance and delivery there.
2. Who can use it
- There is no minimum age. Where the law requires it, a minor needs the consent of a parent or legal guardian to pay or enter this contract.
- We collect only boxes issued by LCSN. Order empty boxes first; you then request a pickup for those boxes.
3. Ordering empty boxes
- Each order has a delivery fee of 4,000 KRW. Each box carries a deposit of 10,000 KRW, the same for every box size.
- Transfer the total to the bank account shown on your order page within 24 hours. If we cannot confirm your payment in that time, the order is cancelled automatically.
- We send the boxes to your address in Korea by courier.
- If you request the pickup of a box within 6 months of payment, its deposit is deducted from that box’s pickup price. After 6 months the deposit counts toward the cost of the box, and the pickup is charged at the full price.
4. Requesting a pickup
- Scan the QR code on the box label or enter its box code. Use the mobile number you used for the empty-box order.
- Give your pickup address, preferred dates (between 2 and 30 days ahead), each box’s recipient and packing list, and whether you want insurance.
- You can change the request within 72 hours of sending it, until we start reviewing it. If you pay by bank transfer, the boxes, box types, regions, insurance and payment method cannot change after you send the request; to send another box, make a new request. Keep your private pickup link to yourself; “Track a box” opens it again with your box code and mobile number.
- We review each request and may ask for changes or decline a request that breaks these terms. Your pickup date is confirmed only when we tell you so.
5. Prices and payment
- The pickup price is set per box by box type and Philippine region, as shown when you apply. We deduct the box deposit as described in section 3.
- Insurance is optional and costs 10,000 KRW per insured box. We charge it only for boxes we actually collect.
- Pay by bank transfer within 24 hours of sending the request, or pay in cash when the driver collects the boxes. A bank-transfer request that is not paid in time is cancelled automatically. We may reinstate it once with a new 24-hour window if the boxes have not been collected.
- Refunds go back to the account that paid.
6. Cancellation and refunds
Pickup requests
- If you tell us before we collect the boxes, we cancel the pickup and refund what you paid for it in full. The box deposit that was already deducted is not refunded, because we have supplied the boxes.
- After we collect the boxes, we cannot refund the pickup. We start preparing the invoice, waybill, packing list and customs clearance at collection.
- If we cannot collect or ship your boxes for reasons on our side, we refund what you paid for those boxes.
Empty-box orders
- If you cancel after paying but before we ship the boxes, we refund the order in full.
- After we ship the boxes, the delivery fee is not refunded. Each box deposit stays as a credit toward a pickup for 6 months from payment and then expires.
7. Packing and prohibited items
Pack each box securely and list its contents truthfully and completely. Customs authorities in the Philippines rely on this list. Do not ship:
- Cash and checks
- Firearms, ammunition, weapons and their parts
- Explosives and dangerous goods
- Illegal drugs and controlled substances
- Any goods that Philippine law prohibits from import
You are responsible for duties or penalties caused by an inaccurate list or a prohibited item. We may refuse, hold or return such boxes.
8. Delivery and tracking
Delivery usually takes, from shipment:
- Luzon: 2–3 weeks
- Visayas: 3–4 weeks
- Mindanao: 4–5 weeks
These are estimates, not guarantees. Track each box with its tracking link.
If a box cannot be delivered because the recipient is away, cannot be reached or the address is wrong, we contact you to arrange redelivery or collection. Redelivery may cost an extra local fee, paid by the recipient. If we cannot reach you for a long time, the box is handled under LCSN Philippines’ storage and handling rules.
9. Insurance, loss and damage
- For an insured box, we pay for proven loss or damage based on the declared value on the invoice and the insurance conditions, up to 200,000 KRW per box.
- Uninsured boxes are not eligible for insurance compensation. If an uninsured box is lost or damaged while in our care, our liability is limited to a refund of the shipping fee paid for that box, except where the law does not allow such a limit (for example, loss caused by our intent or gross negligence).
- We are not liable for delays or losses caused by customs decisions, natural disasters or other events outside our control.
- Report loss or damage to us as soon as possible, with photos.
10. Your responsibilities
- Give accurate contact, address and recipient details.
- Tell your recipient that you share their details with us for delivery.
- Keep your private links and box codes to yourself.
11. How we contact you
We contact you by text message or phone from our business number about payments, schedules and delivery.
12. Changes to these terms
We post changes on this page at least 7 days before they take effect, or 30 days before for changes that are unfavorable to you. Orders already placed keep the terms that applied when you placed them.
13. Language and disputes
The English version of these terms applies. Any translation is for reference only.
These terms are governed by the laws of the Republic of Korea. Please contact us first; we try to resolve complaints quickly. You can also contact the Korea Consumer Agency (1372).
14. Contact
- Company
- LCSN KOREA Co., Ltd.
- Representative
- ABANTO JEREMIAH
- Address
- 105, Buheung-ro 1328beon-gil, Yangju-si, Gyeonggi-do, 11498, Republic of Korea
- Phone
- 010-9640-1963