Service guide

Before you send a box.

Find box sizes, shipping rates, and guidance from packing to delivery.

Box sizes & Rates

Pickup price per box in KRW, by box size and destination region.

Box	Luzon	Visayas	Mindanao
Jumbo75 × 55 × 75 cm	120,000	130,000	140,000
Regular75 × 55 × 40 cm	75,000	90,000	90,000
Mini55 × 38 × 40 cm	35,000	45,000	45,000

Request a Box

We'll deliver an empty LCSN box to your address in Korea.

Empty box delivery fee: 4,000 KRW per order
Box deposit: 10,000 KRW per box, for all sizes
Payment: Pay by bank transfer within 24 hours. Unpaid requests are automatically cancelled.
Deposit credit: Your deposit is deducted from the shipping fee for the same box if you book a pickup within 6 months of paying the deposit.

Request a Box

Already have a box? Book a Pickup

Book a Pickup

Scan the QR code on the box label or enter its box code, using the mobile number from your box order.

Pickup area: Anywhere in Korea
Preferred pickup dates: Choose preferred dates between 2 and 30 days ahead
Box details for each box: Consignee, Philippine region, packing list and whether you want insurance
Editing your request: Within 72 hours of sending, until we start reviewing the request
Date confirmation: Confirmed only when we tell you by text message

Book a Pickup

Payment & Fees

For pickup requests, you can pay by bank transfer or in cash at pickup.

Bank transfer: Pay within 24 hours of submitting your pickup request
Cash at pickup: Pay the driver when your box is collected
Missed payment deadline: For bank transfer payments only: unpaid pickup requests are automatically cancelled after 24 hours. We may reinstate a cancelled request once.
Optional insurance: KRW 10,000 per insured box. Coverage up to KRW 200,000

Shipping and delivery

We ship your box from Korea to the Philippines by sea. Once it arrives, LCSN Philippines handles customs clearance and delivers it to your consignee address.

Luzon: About 2–3 weeks from pickup
Visayas: About 3–4 weeks from pickup
Mindanao: About 4–5 weeks from pickup

Track a box

Cancellation and refunds

Refunds depend on your request type and when you cancel.

Empty box requests

Cancellation timing	Refund details
Before dispatch	The empty-box delivery fee and box deposits are refunded in full.
After dispatch	The empty-box delivery fee is not refunded. Your deposit remains available as credit toward shipping the same box, provided you book a pickup within 6 months of the original deposit payment.

Pickup requests

Cancellation timing	Refund details
Before collection	The amount paid for your pickup request is refunded. Any box deposit applied as credit is not included in the cash refund.
After collection	No refund, because invoices, waybills and customs work start at collection

Insurance and Claims

Insurance is optional. You can add it to each box when booking a pickup.

Insurance fee: KRW 10,000 per insured box. Charged only for boxes we collect
Insured boxes: For proven loss or damage, compensation is based on the declared value, up to KRW 200,000 per insured box
Uninsured boxes: Liability limited to that box's shipping fee, unless caused by our intent or gross negligence

Packing and prohibited items

Pack items securely and seal your box with strong packing tape. Complete an accurate packing list for each box.

Items we do not accept

Cash and checks
Firearms, ammunition, weapons and their parts
Explosives and dangerous goods
Illegal drugs and controlled substances
Any goods that Philippine law prohibits from import

Not sure whether you can send an item? Contact us before packing.

Read the full terms